Curriculum
- 1 Section
- 12 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- 1.1Module 1: Getting Started1 Minute
- 1.2Module 2: Aspects of Phone Etiquette4 Minutes
- 1.3Module 2: Aspects of Phone Etiquette Quiz10 Minutes10 Questions
- 1.4Module 3: Using Proper Phone Language4 Minutes
- 1.5Module 3: Using Proper Phone Language Quiz10 Minutes10 Questions
- 1.6Module 4: Eliminate Phone Distractions5 Minutes
- 1.7Module 4: Eliminate Phone Distractions Quiz10 Minutes10 Questions
- 1.8Module 5: Inbound Calls4 Minutes
- 1.9Module 5: Inbound Calls Quiz10 Minutes10 Questions
- 1.10Module 6: Outbound Calls4 Minutes
- 1.11Module 6: Outbound Calls Quiz10 Minutes10 Questions
- 1.12Module 7: Handling Rude or Angry Callers5 Minutes
- 1.13Module 7: Handling Rude or Angry Callers Quiz10 Minutes10 Questions
- 1.14Module 8: Handling Interoffice Calls5 Minutes
- 1.15Module 8: Handling Interoffice Calls Quiz10 Minutes10 Questions
- 1.16Module 9: Handling Voicemail Messages5 Minutes
- 1.17Module 9: Handling Voicemail Messages Quiz10 Minutes10 Questions
- 1.18Module 10: Methods of Training Employees4 Minutes
- 1.19Module 10: Methods of Training Employees Quiz10 Minutes10 Questions
- 1.20Module 11: Correcting Poor Telephone Etiquette5 Minutes
- 1.21Module 11: Correcting Poor Telephone Etiquette Quiz10 Minutes10 Questions
- 1.22Module 12: Wrapping Up1 Minute
Course Features
- Lectures 12
- Quizzes 10
- Duration 50 hours
- Skill level All levels
- Language English
- Students 165
- Assessments Yes
