Curriculum
- 1 Section
- 12 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- 1.1Module 1: Getting Started1 Minute
- 1.2Module 2: What Is Customer Service?5 Minutes
- 1.3Module 2: What Is Customer Service Quiz10 Minutes10 Questions
- 1.4Module 3: Challenges5 Minutes
- 1.5Module 3: Challenges Quiz10 Minutes10 Questions
- 1.6Module 4: Email5 Minutes
- 1.7Module 4: Email Quiz10 Minutes10 Questions
- 1.8Module 5: SMS5 Minutes
- 1.9Module 5: SMS Quiz10 Minutes10 Questions
- 1.10Module 6: Webchat5 Minutes
- 1.11Module 6: Webchat Quiz10 Minutes10 Questions
- 1.12Module 7: Multi-Channel Apps5 Minutes
- 1.13Module 7: Multi-Channel Apps Quiz10 Minutes10 Questions
- 1.14Module 8: Support Ticket Apps5 Minutes
- 1.15Module 8: Support Ticket Apps Quiz10 Minutes10 Questions
- 1.16Module 9: Documentation5 Minutes
- 1.17Module 9: Documentation Quiz10 Minutes10 Questions
- 1.18Module 10: Feedback5 Minutes
- 1.19Module 10: Feedback Quiz10 Minutes10 Questions
- 1.20Module 11: Be Proactive6 Minutes
- 1.21Module 11: Be Proactive Quiz10 Minutes10 Questions
- 1.22Module 12: Wrapping Up1 Minute
Course Features
- Lectures 12
- Quizzes 10
- Duration 50 hours
- Skill level All levels
- Language English
- Students 163
- Assessments Yes
