Curriculum
- 1 Section
- 12 Lessons
- 10 Weeks
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- 1.1Module 1: Getting Started2 Minutes
- 1.2Module 2: The Right Attitude Starts with You6 Minutes
- 1.3Module 2: The Right Attitude Starts with You Quiz10 Minutes10 Questions
- 1.4Module 3: Stress Management (Internal Stressors)8 Minutes
- 1.5Module 3: Stress Management (Internal Stressors) Quiz10 Minutes10 Questions
- 1.6Module 4: Stress Management (External Stressors)5 Minutes
- 1.7Module 4: Stress Management (External Stressors) Quiz10 Minutes10 Questions
- 1.8Module 5: Transactional Analysis6 Minutes
- 1.9Module 5: Transactional Analysis Quiz10 Minutes10 Questions
- 1.10Module 6: Why are Some Customers Difficult5 Minutes
- 1.11Module 6: Why are Some Customers Difficult Quiz10 Minutes10 Questions
- 1.12Module 7: Dealing with the Customer Over the Phone7 Minutes
- 1.13Module 7: Dealing with the Customer Over the Phone Quiz10 Minutes10 Questions
- 1.14Module 8: Dealing with the Customer In Person6 Minutes
- 1.15Module 8: Dealing with the Customer In Person Quiz10 Minutes10 Questions
- 1.16Module 9: Sensitivity in Dealing with Customers7 Minutes
- 1.17Module 9: Sensitivity in Dealing with Customers Quiz10 Minutes10 Questions
- 1.18Module 10: Scenarios of Dealing with a Difficult Customer4 Minutes
- 1.19Module 10: Scenarios of Dealing with a Difficult Customer Quiz10 Minutes10 Questions
- 1.20Module 11: Following up With a Customer Once You Have Addressed Their Issue3 Minutes
- 1.21Module 11: Following up With a Customer Once You Have Addressed Their Issue Quiz10 Minutes10 Questions
- 1.22Module 12: Wrapping Up2 Minutes
Module 11: Following up With a Customer Once You Have Addressed Their Issue Quiz
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