Curriculum
- 1 Section
- 12 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- 1.1Module 1: Getting Started1 Minute
- 1.2Module 2: Who We Are and What We Do8 Minutes
- 1.3Module 2: Who We Are and What We Do Quiz10 Minutes6 Questions
- 1.4Module 3: Establishing Your Attitude10 Minutes
- 1.5Module 3: Establishing Your Attitude Quiz10 Minutes6 Questions
- 1.6Module 4: Identifying and Addressing Customer Needs10 Minutes
- 1.7Module 4: Identifying and Addressing Customer Needs Quiz8 Minutes6 Questions
- 1.8Module 5: Generating Return Business8 Minutes
- 1.9Module 5: Generating Return Business Quiz10 Minutes10 Questions
- 1.10Module 6: In-Person Customer Service7 Minutes
- 1.11Module 6: In-Person Customer Service Quiz10 Minutes10 Questions
- 1.12Module 7: Giving Customer Service over the Phone7 Minutes
- 1.13Module 7: Giving Customer Service over the Phone Quiz10 Minutes10 Questions
- 1.14Module 8: Providing Electronic Customer Service6 Minutes
- 1.15Module 8: Providing Electronic Customer Service Quiz10 Minutes10 Questions
- 1.16Module 9: Recovering Difficult Customers7 Minutes
- 1.17Module 9: Recovering Difficult Customers Quiz10 Minutes10 Questions
- 1.18Module 10: Understanding When to Escalate6 Minutes
- 1.19Module 10: Understanding When to Escalate Quiz10 Minutes10 Questions
- 1.20Module 11: Ten Things You Can Do to WOW Customers Every Time3 Minutes
- 1.21Module 11: Ten Things You Can Do to WOW Customers Every Time Quiz10 Minutes6 Questions
- 1.22Module 12: Wrapping Up1 Minute
Course Features
- Lectures 12
- Quizzes 10
- Duration 50 hours
- Skill level All levels
- Language English
- Students 164
- Assessments Yes
