Curriculum
- 1 Section
- 12 Lessons
- 10 Weeks
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- 1.1Module 1: Getting Started2 Minutes
- 1.2Module 2: It Starts at the Top6 Minutes
- 1.3Module 2: It Starts at the Top Quiz10 Minutes10 Questions
- 1.4Module 3: Peer Training6 Minutes
- 1.5Module 3: Peer Training Quiz10 Minutes10 Questions
- 1.6Module 4: How to Build Rapport7 Minutes
- 1.7Module 4: How to Build Rapport Quiz10 Minutes10 Questions
- 1.8Module 5: Learn to Listen6 Minutes
- 1.9Module 5: Learn to Listen Quiz10 Minutes10 Questions
- 1.10Module 6: Manners Matter – Etiquette & Customer Service (I)7 Minutes
- 1.11Module 6: Manners Matter – Etiquette & Customer Service (I) Quiz10 Minutes10 Questions
- 1.12Module 7: Manners Matter – Etiquette & Customer Service (II)6 Minutes
- 1.13Module 7: Manners Matter – Etiquette & Customer Service (II) Quiz10 Minutes10 Questions
- 1.14Module 8: Handling Difficult Customers5 Minutes
- 1.15Module 8: Handling Difficult Customers Quiz10 Minutes10 Questions
- 1.16Module 9: Getting the Necessary Information4 Minutes
- 1.17Module 9: Getting the Necessary Information Quiz10 Minutes10 Questions
- 1.18Module 10: Performance Evaluations5 Minutes
- 1.19Module 10: Performance Evaluations Quiz10 Minutes10 Questions
- 1.20Module 11: Training Doesn’t Stop5 Minutes
- 1.21Module 11: Training Doesn’t Stop Quiz10 Minutes10 Questions
- 1.22Module 12: Wrapping Up1 Minute